Arbeau Piano's service slogan has always been: "Making the difference in piano service, tuning is only half the job."
This is still the very core of our mission. Although a considerable part of our business involves the general tuning, by no means is this the singular important factor of piano service.
Each service appointment begins with cleaning/vacuuming dust and debris from strings, cabinet interior, and working mechanisms where possible. While cleaning, a visible inspection of the sound board, bridges, strings, and action parts is noted. The keytops are cleaned with a proper cleaning agent. The plate and pedal trap work is tightened, adjusted, and inspected.
Prior to tuning, current pitch across the entire piano is measured and current humidity is considered in this calculation. All previous information is now entered in a "service record" to be kept in the piano for future reference. The pitch is now adjusted; if specific notes are extremely out of pitch, the tuning pins are torqued to see if they will hold tension. Now the tuning process may begin! A normal session will take at least two to three hours.
We provide the following services with the exception that we do not "'resell" nor do we "refinish" pianos. These two factors require special considerations to zoning restrictions and taxation/inventory in our location that we comply with as professional businesses.
- Tuning and Pitch Adjustments
- Voicing and Tone Sdjustments
- Regulation (restoration of ability to play dynamics lost due to wear)
- Preventive Maintenance (cleaning and friction point service) – especially important for grand pianos
- Repairing/Refurbishing/Rebuilding
- Keys Repaired/Recovered/Rebushed and Leveled
- Humidity Control Systems (installed and serviced)
- Grand Piano Soundboard, Plate and Strings cleaned